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Before you use any part of jilihh — the lobby, your account wallet, or any transaction through GCash, InstaPay, or Bank Transfer — these Terms & Conditions govern that use. Read through each section so you know exactly where you stand, what we commit to, and what we ask of you.
These Terms & Conditions form the full agreement between you and jilihh for every action taken under your registered account. They apply the moment you complete account registration and continue for as long as your account remains open — including periods when you are not actively using the lobby. Access to jilihh and the services described in these Terms depends on local law and is available only in eligible regions where such access is permitted. We do not represent that any service is available in a region where local law restricts it. Where you conduct a transaction — whether you add funds through GCash, move money via InstaPay, or use Bank Transfer — the amounts, limits, and verification steps shown in your account at the time of that transaction are governed by these Terms, not by any earlier or cached version of a page. We may update these Terms when the platform changes or when regulatory requirements shift. When that happens, the revised version takes effect on the date posted. Continuing to use your account after a revision is posted means you accept the updated Terms. If any clause here conflicts with a provision in a separate product-specific policy we publish, that product policy controls for that specific area.
These Terms do not cover every digital service you may reach from a link on jilihh. Understanding the boundary helps you know which policy to reference when a question comes up. The four areas below clarify what is inside these Terms, what sits outside them, and how each boundary works in practice.
Login, registration, password recovery, and account-level settings are fully inside these Terms. Any action you take while authenticated — reviewing your transaction history, updating contact details, or requesting account changes — falls under this agreement.
Deposits and withdrawals processed through GCash, InstaPay, or Bank Transfer are covered here. The limits and verification steps visible in your account at the time of a transaction are the operative conditions — not an earlier screenshot or a third-party summary.
Game availability, lobby layout, and published policy pages are covered. Content that changes — such as which titles are active in the lobby on a given day — is governed by the current on-site state, not by archived versions. Check the lobby directly for the current state.
External payment processors, game studios such as Habanero or PG Soft, and any linked site operate under their own separate terms. jilihh carries their game content in the lobby but is not responsible for the independent terms those providers maintain.
These Terms are not just a list of restrictions — they also define specific actions you can take at any point. You have the right to review your full transaction record inside your account dashboard after login. If a GCash deposit or InstaPay transfer does not appear correctly, the transaction reference shown by your payment app is the starting point for any correction request. You can update your registered contact details through the account settings page; follow the fields and verification steps shown there, since those steps reflect the current platform requirement. If any section of these Terms raises a question you cannot resolve through your account, you can submit a formal inquiry to our support team using the contact path listed in the Support section below. We will acknowledge your inquiry and provide a response through the channel you used. You are also entitled to request a copy of the policy version that was active when you registered — contact support and specify the date range you are asking about.
Your full deposit and withdrawal history is available in your account dashboard after login. Each GCash and InstaPay entry shows the reference, amount, and status recorded at the time the transaction was processed.
Update your registered email, contact number, or other account details through the settings page. Follow the verification fields shown there — those fields reflect the current requirements for your account tier.
If a clause in these Terms is unclear, submit your question through the support channel. Include the specific section you are asking about so the support team can give you a precise answer rather than a general one.
You may ask for the version of these Terms that was in effect when you registered or during a specific period. Contact support with your account details and the date range, and we will provide the applicable version.
If a section of these Terms needs clarification or you want to raise a question about how a rule applies to your account, there are three ways to reach the team. Each path is suited to a different kind of question — pick the one that matches what you need.
Open the chat icon from any page inside your account. Use this for time-sensitive questions about a specific transaction reference or an account step that is blocking you right now. The support team will ask for your account details to locate the relevant record.
For formal inquiries — such as requesting a policy version, submitting a written dispute, or asking for a correction to your account record — email is the appropriate channel. Include your registered account email and a clear description of the clause or transaction in question.
The Help Centre inside your account dashboard contains published answers to common policy questions. Check there first for questions about transaction limits, account verification steps, and what happens when a deposit via Bank Transfer is delayed.
These Terms describe not just your obligations but also how we manage what you share with us. Account data you provide during registration — your contact details, payment method associations, and activity log — is stored and used only for operating your account and processing transactions. We do not sell or transfer that data to unrelated third parties. Cookies are used on the site to maintain your session and remember preferences between visits; you can adjust cookie permissions through your browser, though doing so may affect how some account features behave. If you believe your account has been accessed without your permission, contact support immediately using the Live Chat path described above — do not wait for a scheduled review cycle.
Account data you provide is used to run your account, process GCash and InstaPay transactions, and respond to support requests. It is not shared with third parties outside the scope of operating the platform and fulfilling your transactions.
Session cookies keep you logged in and preserve your lobby state between pages. Preference cookies remember settings you have chosen. You can manage cookie permissions in your browser settings; changes take effect on the next page load.
You are responsible for keeping your login credentials private. If you share access or allow a device to remain logged in on a shared phone, any activity under your account is covered by these Terms regardless of who initiated it.
To request a correction to how your data is held, or to ask about retention periods for your transaction history, contact support by email with your account details. We will respond through the same channel and confirm the action taken.
These are questions members commonly ask after reading through the Terms & Conditions. Each answer points you to the specific account path or contact route where you can take action — not just a general direction.
Yes. Any transaction you initiate through your account — whether through GCash, InstaPay, or Bank Transfer — is covered by these Terms. The limits and verification steps shown in your account at the time of the transaction are the operative conditions that apply to that specific transaction.
We post the revised version on this page with an updated effective date. Continuing to use your account after that date means you accept the revised Terms. If you want to review what changed, you can contact support and ask for a comparison of the previous and current versions.
Access depends on local law and is available only in eligible regions where such use is permitted. We do not represent that the service is available everywhere. Check whether access is lawful in your specific location before creating or continuing to use an account.
Log in and open the account dashboard — your full deposit and withdrawal record is listed there, including GCash and InstaPay entries with their reference numbers. Use the reference number from your payment app alongside the entry in your dashboard when you contact support about a specific transaction.
Their game content is available inside the jilihh lobby, but Habanero, PG Soft, and our other studios operate under their own separate provider terms. These Terms govern your account and transactions with jilihh; questions about a specific game mechanic should be directed to support, who can escalate where needed.
Send an email to the support team from your registered email address. State clearly whether you are asking for a correction or a data removal request, and include your account details. We will confirm the action taken through the same channel, typically after verifying your identity through the fields shown in your account.