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These terms govern how your account operates on jilihh, what we collect, how we handle it, and what rights you hold as a user in the Philippines. Access to our platform depends on local law and is available only where local regulations permit.
This policy covers every interaction you have with jilihh — from the moment you create an account to the point where a transaction record appears in your wallet history. We process account data, payment records, and session activity in line with the terms described here. Where you use GCash, InstaPay, or Bank Transfer to fund your account, the transaction data generated by that activity is handled according to the same policy. We do not share that data with third parties outside the scope described below unless required by applicable law or a verified legal process. Eligibility to use jilihh depends on local law in your region. We do not make legal representations about availability in all areas of the Philippines — you are responsible for confirming that online gaming is permitted where you are located. Nothing in this policy changes that obligation. If a regional restriction applies to your account, we will communicate that through the contact path listed in the support section of this page. Your payment history — whether through GCash, InstaPay, or Bank Transfer — remains accessible through your account dashboard after login, regardless of the status of any eligibility review.
Not everything connected to your jilihh experience falls under this single policy document. The table below clarifies what this policy addresses directly and what sits outside its scope — so you know exactly where to look when a question comes up.
Login sessions, account credentials, and profile data you submit to jilihh are covered fully. Any changes you make to your account details are recorded and fall within this policy's data handling rules.
Payment records for GCash, InstaPay, and Bank Transfer transactions processed through your jilihh wallet are within scope. We retain those records for as long as required by applicable regulations.
Game content from studios available in the lobby — including slots and live tables — is governed by separate studio and provider terms. We make that content accessible; the underlying game rules belong to each provider.
Links or integrations that take you outside jilihh — such as your GCash app or your bank's transfer portal — are governed by those providers' own terms, not ours. We do not control their data practices.
You hold specific rights over the data and records tied to your jilihh account. The most direct way to use those rights is through the account dashboard, which shows your current profile details, active preferences, and wallet history after login. If something in your profile needs correcting — a contact number, an email address, or a linked payment method — you can raise that through the support path described below. We will verify your identity before processing any changes to sensitive account fields. For payment records tied to GCash, InstaPay, or Bank Transfer, those entries are viewable in the transaction log and cannot be altered retroactively, though disputes can be raised through the official contact channel. If you want to understand what data we hold on your account, submit a written request through the policy contact address and we will respond within the timeframe the applicable rules require.
Open your account dashboard after login to view transaction history, session records, and linked payment methods. GCash, InstaPay, and Bank Transfer entries are each labeled separately for easy reference.
Submit a correction request through the support channel if your name, email, or contact number needs updating. We verify your identity before applying changes to protected account fields.
Send a written query to our policy contact address for any question about how your data is handled. We aim to acknowledge within a reasonable window and respond in full as regulations require.
If an eligibility or access issue appears on your account, reach out through the live chat or email path listed in the support section. Reference your registered email and your preferred payment method to speed up verification.
Policy questions have a dedicated path — separate from general account or payment support — so your concern reaches the right team without delay. Use the contact method that matches the urgency and detail level of your question.
Start a live chat session from any page on jilihh. For policy questions, state 'legal query' at the start of the chat so the session is routed to the correct team. Have your registered email address ready.
For written policy requests — including data access requests or eligibility questions — send an email through the contact address listed in your account settings. Written requests create a record both sides can reference.
Many policy-related actions — like reviewing your GCash or InstaPay transaction history, or checking your current account status — can be completed directly from the dashboard without contacting support at all.
Knowing how we protect your account and handle the data it generates is part of using jilihh with confidence. Each point below reflects an actual practice, not a general statement.
We keep account data and transaction records for as long as applicable law requires. Payment records for GCash, InstaPay, and Bank Transfer are stored within your wallet history and are not deleted on request, though access rights apply.
Cookies on jilihh support session continuity — keeping you logged in across pages — and help us understand which sections of the site you use. You can review cookie settings through your browser controls at any time.
Your account credentials are stored in encrypted form. We do not display your full password at any point, and any change to login details requires identity verification through the email address on file.
When this policy is updated in a material way, we will notify you through the email registered to your account before the change takes effect. The current version is always accessible from the footer of every jilihh page.
These are the questions we hear most often about how our policy works, what your rights are, and how to act on them. Each answer reflects how jilihh actually handles the topic — not a generic statement.
Availability depends on local law and the regulations applicable in your region. We do not make a blanket claim that jilihh is accessible everywhere in the Philippines. Check with local regulations to confirm eligibility before creating an account.
When you complete a deposit through GCash or InstaPay, we record the transaction amount, timestamp, and reference ID linked to your account. We do not store your full GCash PIN or InstaPay credentials — those stay within the respective payment provider's environment.
You can submit a data request through our email support channel. Some records — particularly payment transaction logs — are retained for as long as applicable law requires and cannot be deleted on request alone. We will clarify exactly what can be actioned when we respond.
Open your account dashboard after login and check the profile section. For fields you cannot edit directly — like your registered name — submit a correction request through live chat or email. We verify your identity before applying any protected-field changes.
Your GCash, InstaPay, and Bank Transfer transaction records remain stored in the system throughout any eligibility review. You may not be able to access them through the dashboard during a suspension, but they are not deleted and remain available to you once the review is resolved.
We send a notification to the email address registered on your account before any material update takes effect. The updated policy is also posted in the footer of every jilihh page, so you can check the current version at any time without needing a direct link.