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This Privacy Policy explains what information we collect when you use jilihh, how we use it, and what choices you have over it — including records tied to your GCash, InstaPay or Bank Transfer transactions. Availability of our service depends on local law and applies only to eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and any identity verification data required under the access conditions shown on the account page. When you make a transaction using GCash, InstaPay or Bank Transfer, we retain a record of that transaction: the method, amount, date and status. We do not store full card numbers or e-wallet PINs. Payment confirmation data is kept so you can match your wallet history against what appears in your jilihh account at any time. We also collect device and session data — such as the browser type, operating system and session timestamps — to keep your account secure and to detect unusual access patterns. This is standard account-protection practice, not advertising profiling. Cookies we set are limited to session continuity and security; you can manage cookie preferences through your browser settings. We do not sell your personal information to third parties. Where we share data with service partners — for example, payment processors that handle GCash or InstaPay flows — those partners are bound by data-handling terms consistent with this policy. Retention periods follow the requirements of applicable law in the regions where access is permitted.
Transaction references from GCash deposits or withdrawals are stored in your account history. You can cross-check them against your GCash app statement at any time through the transaction log inside your account dashboard.
InstaPay transfer records — including reference numbers and status — are kept in your wallet history. If a transfer shows a discrepancy, the record in your dashboard is the starting point for any support query you raise with us.
Bank Transfer entries are logged with method, date and amount. We do not store full account numbers; only masked identifiers needed to match and confirm the transaction are retained.
Session identifiers and device type are stored temporarily to maintain account continuity across your login. This data is not linked to advertising and is purged according to the retention schedule described in this policy.
This policy covers your interaction with jilihh — the account you hold, the transactions you process and the content you access through our platform, where local law permits. It does not extend to third-party services you reach by following a link away from our pages. Each area below defines what falls inside or outside the scope of this document.
Any data entered during login, registration or account recovery is within scope. This includes the contact details and verification information you submit directly to jilihh through the account interface.
Payment records generated through GCash, InstaPay or Bank Transfer on our platform are within scope. The internal systems of those payment providers operate under their own separate privacy terms.
Your browsing and interaction data within our platform — pages visited, games launched, support messages sent — is within scope and handled as described in this policy's data-collection section.
External sites, payment-provider portals or identity-verification services you navigate to from jilihh are outside this policy's scope. We encourage you to read the privacy terms of any third-party service directly.
You have practical options for managing the information we hold. You can request to review the personal data associated with your account — this includes your registered contact details, identity records and transaction history. If any detail is incorrect, you can submit a correction request through the support channel described below, and we will update the record once verification is complete. Asking to close your account also triggers a review of what data is retained versus deleted, in line with the retention rules that apply in your region. We will not retain data beyond the period required by applicable law once a deletion request is processed and verified. Where a data request requires us to verify your identity before responding, we will tell you exactly which steps to follow — you do not need to guess. All requests are handled in writing so there is a clear record on both sides.
Send a written request to our support address to receive a summary of the personal and transaction data we hold for your account, including GCash or Bank Transfer entries.
If your registered name, contact number or any identity detail is outdated or wrong, contact support with the correct information. We verify the change before updating it.
Questions about how a specific piece of your data is used — such as why a particular session record was kept — can be submitted through our support contact and will receive a written reply.
You may request that we delete your account and associated personal data. We will confirm what is removed and what must be retained under legal obligations before completing the action.
Privacy questions deserve a direct answer, not a queue. Reach the right contact point below depending on what you need — whether that is a data review, a correction or a question about how your GCash or InstaPay records are stored.
Send privacy-related requests or questions to our support email. Include your registered account identifier and a brief description of your request so we can respond to the right record.
The live chat window inside your account dashboard connects you to a support agent who can log your privacy request and confirm it has been received. Use this for time-sensitive corrections.
For formal data review or deletion requests, a written submission through the support form creates a reference number for your case. We respond in writing so both sides have a clear record.
Account security, data retention and cookie use are each handled with a clear rationale — not as background technicalities but as choices that affect your experience every time you log in or process a transaction.
We use session cookies to keep you logged in across pages and to detect unusual access. Persistent cookies on our platform are limited to preference and security functions. Adjust cookie behaviour through your browser's privacy settings at any time.
Login activity is monitored for patterns that may indicate unauthorised access. Where a suspicious session is detected, we flag the account before action is taken. You can review recent login events through the security section of your account dashboard.
Transaction records — including those tied to GCash, InstaPay or Bank Transfer — are kept for the period required under applicable law in eligible regions. When that period ends, or when a verified deletion request is processed, data is removed from active systems.
When this policy changes, the updated version is posted on this page with a revision marker. We do not apply material changes retroactively. Continuing to use your account after a posted update means you have seen the revised terms.
These are the questions we hear most often about how jilihh handles personal data. Each answer points to the relevant part of the policy or the account action you can take right now.
We collect the contact and identity details you enter during registration, your login activity, session data for security purposes, and transaction records when you use GCash, InstaPay or Bank Transfer. We do not collect payment credentials like PINs or full account numbers.
Yes. Your account dashboard displays a transaction log that includes payment method, date, amount and status for every completed transaction. For a broader data summary, submit a written review request through support and we will compile the full record.
We share data only with service partners directly involved in delivering the platform — such as payment processors handling GCash or InstaPay flows. Those partners are bound by data terms consistent with this policy. We do not sell personal information to any party.
Retention periods follow the legal requirements of the regions where access is permitted. Transaction records tied to e-wallet and bank transfers are kept for the legally required period. Once that period ends, or after a verified deletion request, data is removed from active systems.
Contact support by email or live chat, provide the correct detail and any verification information we ask for, and we will update the record. Corrections to identity-linked fields may require additional verification before they are applied.
We review what personal data can be deleted immediately and what must be retained under applicable legal obligations — such as transaction records required for financial compliance. We will confirm in writing exactly what is removed and what is kept before completing the closure.